POLICY SUMMARY

At EHomeLoan®. our customers are our main priority. Because of the high value we place on our relationship and service to you, we personally attend to your mortgage loan application or inquiries. It is our policy to promptly respond to customer complaints, concerns or disputes. We take every complaint seriously and treat you with dignity and respect. We listen to you carefully, investigate your concerns, seek meaningful solutions and promptly inform you of our efforts on your behalf.

EHomeLoan President personally reviews all customer concerns and will consult our Compliance staff or Loan Officer as needed, to ensure that you receive the most appropriate care. We maintain electronic records of your matter and the resolution of any concerns. All your discussions with us are kept confidential.
EHomeLoan. complies with all Federal and State laws, including but not limited to those intended to protect consumers, to ensure Fair Lending and Equal Housing Opportunities.

For concerns regarding eHomeLoan® please contact:
eHomeLoan®, 261 E Lake St, Bloomingdale IL 60108

Phone: 847 231 7607

If you prefer to email or fax your concern, please remember to tell us the following important information:
Your name, address, telephone, email, fax and preferred method of contact.
A full description of the concerns you would like us to address.
The best time to reach you, if by phone.
We will respond within forty-eight hours after we receive your concerns.

You will need our company’s NMLS Identification Number which is 1573760

You may also verify the status of our license at www.nmlsconsumeraccess.org

Our goal is to promptly respond to your concerns with the highest priority. We promise to work as hard as possible to resolve your inquiry or concerns.